1985 SAAB 900

Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 3

I have been a customer of The Auto Shop (TAS) since I moved to my current home, 1000 steps from TAS. I started as a new customer with their body work on my 1978 Ford Fiesta and for most other cars I've owned since. I became vehicle purchaser in 1997 when I bought a 1987 SAAB 9000 Turbo. Dan, the owner (RIP), told me I should buy it to add some "class" to my ride. I've owned nothing but SAABs bought from this dealership since. It was safe, fast, economical, and roomy, being the fastest "large" vehicle and offering the best mpg of that class as well. The 2.0 liter turbo was the reason. All Saabs after the mid-90s are turbos. The reason I stay with TAS is because Dan's son Tony still offers the best and most economical service in the area. At a time when all others are charging $80~$130/hour for service, TAS charges $68/hour b/c of low overhead. In addition, TAS are the Saab EXPERTS of the area and needn't spend time "figuring out" the problem b/c they have literally "seen it all" having worked on multiple copies of all SAABs available. I even buy tires from them despite having used (and still using for my wife's cars) The Tire Rack several times in the past. There is NO ROOM for underhanded dealing at TAS; such is simply not a part of their standard operating procedures. I have NEVER been as satisfied with a car repair shop as I have with TAS. I recommend them without reservation as a place to purchase a vehicle and as a repair facility. I've even had Rick, the body repair technician, customize parts of several 9000s and 9-5s. This dealership is the best in town. All they sell and work on mechanically are SAABs. I would buy Yugos from this group of technicians. If I moved away from Appleton, I would have to buy a different vehicle with doubtless less desirable service characteristics and policies. Their understanding of the vehicles they sell/service is so good, it would not matter what they sold. Their commitment to good service and fair prices place them FAR above the rest of the car retail industry. Period

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