1971 Mercedes-Benz 250

Customer Service: 1 Overall Experience: 1

ALL Customers BEWARE! We have been using this dealership for years to service all of the Mercedes in our family(7 of them). We even purchased our GL550 from this dealership a little over 3 years ago. Our GL550 is practically brand new. It has been garage kept, meticulously maintained and only has 17K miles on it. We noticed that the front 2 rims have a defect in the finish. Naturally on a 90K(new)vehicle you would ASSUME that Mercedes would replace the rims with new ones since the vehicle is still under warranty. Instead MB of South Orlando offers to PAINT them! I could see if we owned an entry level vehicle painting might be an option but this is a MERCEDES. We even called the 800 number for Mercedes to see what they would do. They contacted the dealership to see what the dealer thought and the service manager Richard Suarez(who we have never met or spoken with) told the Mercedes rep that the clear coat on the rims was failing and painting them would fix the issue. OBVIOUSLY if there is a failure on the finish on the rims it is a MANUFACTURER DEFECT! Not sure if you have ever seen a painted rim, basically it is a cob job and after a short period of time it will start to chip, peel, etc. It reminds me of something you would see on a buy here/pay here car lot. We cannot understand why a dealership that we have given all of our business to would not fight for our best interest. You would think we were asking them to replace the rims out of their pocket! All we want is for MBUSA to honor the vehicle warranty and replace the defective rims. We have contacted all levels of management at Mercedes of South Orlando and we have given them every opportunity to resolve the issue and they have denied us the proper remedy. We are the customer, the dealership should be helping us get Mercedes to properly take care of warranty issues. It is a shame that the world we live in no longer has people with a conscience and/or a want for customer satisfaction. The days of "the customer is always right" have long since passed. The BOTTOM LINE is, if you have a Mercedes that needs service, or if you are looking to purchase a new Mercedes, DO NOT go to Mercedes of South Orlando because they do not care about you or your best interest!

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