1970 Lincoln mark 3

Customer Service: 2 Quality Of Work: 2 Friendliness: 2 Pricing: 2 Overall Experience: 2

I recently purchased a Mercedes GL 550 from Tapp Motors. Over the years my family had done a lot of business with Tapp and I felt that purchasing a vehicle would be a decent experience. However within two weeks of my purchasing the vehicle, it broke down and the power steering went out. I began experiencing problems with the steering almost immediately but never thought that it would completely break down. It was obvious that the problem existed at the time I bought the car. I immediately contacted Tapps who said they would take the vehicle to get it fixed. After I was without my car for an entire week, I finally received a phone call from the mechanic stating it was ready and that Tapps would be covering the cost replacing the power steering pump. Unfortunately 30 minutes later I receive a call from our salesman that we would have to pay the labor on the repairs because they don't warranty their vehicles. Had the car broke down months after I had it, this might be justifiable, but it was within weeks. When I tried to explain this to our salesman he simply stated that once it drives off the lot, they are no longer responsible. It is unfortunate that this is the type of customer service they feel is acceptable especially as a local business. I paid for the repairs but I don't think that I should have to have paid for anything, they sold it to me with the issue. This is the first and last vehicle I will purchase from them. Customers beware that customer service and customer retention is obviously not high on their priority list. They must be fine with a one and done customer!

View all reviews about this dealer