1966 Ford Mustang

Customer Service: 1 Friendliness: 1 Pricing: 2 Overall Experience: 1

I recently was looking for a car for my daughter on line and found a KIA Sorento posted. Now my daughter is a single parent with poor credit but does have a decent job with limited income but has enough money for a considerable down payment more than half of the balance to purchase the car with a trade-in Hyundai Sante Fe, plus extra money from a recent tax return equaling a significant amount for cash down payment of which she showed and can make payments for the difference totaling couple thousand dollars. The salesperson humiliated my daughter saying she doesn't have enough income and would need a co-signer assuming less risk from the dealership by taking a chance on my daughter if not being able to pay a couple thousand dollars. She even provided pay stubs from Home Depot to show she can pay in good faith. The salesman was a jerk I am out-of-state but wanted her to test the waters in purchasing a car on her own and helping guide her to a dealer willing to work with her. I would not recommend this dealership to anyone with a poor credit situation they simply don't want to bother with you. I felt this should be shared. This is not the way to treat a customer, especially a first time buyer and send them away. His comment was to her "We sell 200 plus cars a month here!" Who gives a xxxx there is a difference to selling and selling with good customer service relations so they feel that they were treated properly in the transaction and process of buying a car. It is supposed to be a satisfying experience for the customer and the salesperson.

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