1932 Ford B-800

Customer Service: 1 Quality Of Work: 1 Friendliness: 3 Pricing: 3 Overall Experience: 1

I bought a car from Wares about two years ago, and apparently it had a leaking head gasket as I drove it off the lot. I didn't use the car for a few weeks (left town) and it was another couple weeks before the temperature gauge spiked because all the coolant had leaked out. I called without too much worry, remembering that there was a "bumper-to-bumper" warrantee, and the salesperson reminded me that it was a "bumper-to-bumper, except seals and gaskets" warrantee. While it's likely that the warrantee was accurately described during the sale and I simply didn't remember it correctly, I'll let you draw your own conclusion about that warrantee for this particular vehicle.Wares sent a coolant system additive that was released by Subaru a while ago since this wasn't a exactly a rare problem for this model. They also offered to fix the gasket themselves, at cost, but I live a few hours from Traverse City and if they are willing to sell a vehicle with such a mechanical flaw, why should I trust their service department? And why should I pay to repair a flaw that existed when I bought it?Since we've bought it, my wife or I have had to add coolant on a weekly basis (sometimes multiple times per week). The leak has gotten worse since we've owned it. Now, at a red light or stop sign you can readily smell the coolant evaporating off the engine. Whenever I drive the car I have to recall how many days it's been since we've added coolant, and I still find myself checking the temperature gauge every few minutes. The car has been a major hassle, and I recommend that you don't buy a vehicle from Wares. If I buy another used car, I'll now expect the worst of a dealership.

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