VIP Honda


4
Overall Rating
Customer Service: 4 Buying Process: 3.9 Quality Of Repair: 4.6 Overall Facilities: 4.2 Quality Of Work: 4.2 Friendliness: 4.2 Pricing: 4 Overall Experience: 4


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Excellent Customer Service!!!!!
5
Shaygilham on 11/27/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

This dealership went above and beyond for me. The GM Richard J. single handedly worked out every detail of our situation. They understand that people have a past and are willing to help you with building a future. I am so grateful for the support they gave us and I plan to tell everyone I know that VIP Honda takes care of you. I fully and whole heartedly recommend this dealership.

New Purchase CRV
5
hbiswasCRV on 11/06/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Thanks Sabuj for all that you've done . You've made this car buying experience very comforting. Should I have any further concern or questions about my new Honda, I will let you know. Thank you for your help. I'm proud to now be part of the Honda family.Regards, Harold BiswasNew Honda Owner

Think Twice before U buy Used Car
1.2
HondaCr10 on 10/23/2016
Customer Service: 1 Friendliness: 1 Pricing: 2 Overall Experience: 1

If ur buying Used car (not-certified) "Think Twice" . Car will all be good and nice when on the day you buy the car. In a week you start seeing all troubles, I bought a Honda CR-v 3 weeks back now i need to spend another $2K for complete repair. Wheel bearing failed (all 4), AC failed, One tire was loosing the pressure constantly, Vehicle makes huge noise when taking steep turns. If we complain, the common answer is " We sold the vehicle as is". but the point they forget is we are buying a car from dealership paying F*** $500 extra is for this guarantee. They sold the car to me when wheel bearings was so bad that vehicle was running like a helicopter !!!.. Sales does a pretty good job on selling the car.. but the quality of the Car really bad. SO Big NO for Buying a Used car at this dealership.

Worst dealer ever
1
ACOGENLI on 10/22/2016
Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 1 Overall Experience: 1

I have never seen such an irresponsible staff, they are extremely kind until they sell the car after that they do not care. I was there to turn my lease car in, called a couple time earlier to make an appointment, they never replied, even called Honda Financial Services, they couldn't event reach the them to make an appointment for me, so I showed up and they kept telling me the person was with a customer, am I not a customer? Just unacceptable, they not only lost me as a customer but also represent a very bad Honda image. Think twice before you buy Honda from these guys, do yourself a favor, go to another dealer.

It was like they had never sold a car before in their lives.
2
sadguy on 10/05/2016
Customer Service: 1 Quality Of Work: 1 Friendliness: 3 Pricing: 4 Overall Experience: 1

This dealer is terrible, absolutely terrible. I paid cash and had to wait around for 3hrs before they realized I didn't need to talk to a finance person. Then they ruined the registration process, sent me back all my registration papers the day the temp tags expired, and forgot to reimburse my taxes which took 15 calls and 9 voicemails to get a response. Brian Hanson should be given a gold star for most inept person to ever try and handle a registration. Great job ignoring my voicemails for weeks my friend. It was a joy working with you VIP Honda. I hope you go out of business.

Credit Inquiery
1
Francis Filo on 09/26/2016
Customer Service: 1 Buying Process: 1 Overall Facilities: 1

We went to VIP Honda. We were approved for the dealers rate of 1.9 % promotional rate. We purchased the car, but it was late Sat so they asked for us to come back Monday. We had many questions, as we were given a payment amount, but no breakdown. Upon my husband's return Monday, the process was slow and questions were not answered. We opted out of the deal. In the past three days we have gotten letters of 3 credit inquiries for our car loan. If we were approved at 1.9 why were additional credit inquiries done with TD, BA, and Capitol ?When called to inquire, finance person hung up. Certainly lost my business.

Great experience
4.6
Big John 3968 on 09/26/2016
Customer Service: 3 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

With the help of Shafi, my car buying experience was the best ever at VIP HONDA. Shafi was great to work with. He was very helpful, considerate and took the time to explain every little detail. For that reason alone, I bought a brand new HRV the very same day. Thank you Shafi, I will recommend you to all my friends and family.

Thanks VIP Honda!!
5
Accord2017 on 09/24/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I see some pretty bad reviews on here and i really cant understand how a person so humble and so outgoing like Shafi can be so hated. Actually, i do understand. When my friend and i first got to the dealership i already knew what i wanted. Shafi wasted no time in approaching us and asked what are you looking for? I told him i want a Honda Accord and gave him the specs. He nodded and took me inside where he broke down the different models, all of which did not fit the standard until he got the Touring model. It is fully loaded and not only did he bring me one to test drive immediately, but he knew the cars gadgets as if it were his own. i was quite impressed. He gave me his time and in return i did what i could to take my car that day. i work in the hospitality field and nothing says comfort like the treatment from the person designated to fill ur needs. That being said, some people take complete advantage of what said representative is willing to/can do. They want to squeeze every last drop of the fountain, until it no longer appears to have any youth left. This is how i can sum this up. IF YOU DONT HAVE MONEY, STAY AT HOME. IF YOU HAVE NOTHING NICE TO SAY, DONT WASTE YOUR TIME TRYING TO BRING THE REST OF OUR LIVES DOWN TO YOUR MISERABLE LEVEL. VIP HONDA ROCKS, AND THEY HAVE A GREAT TEAM OF INDIVIDUALS ALL DOING AN IMPECCABLE JOB OF MAKING SURE PEOPLE LIKE MYSELF CAN WALK IN AND DRIVE OUT. THANK YOU AND GOODBYE!

Great buying experience
5
Chris Barnes on 09/22/2016
Customer Service: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I came to VIP Honda because it was the nearest Honda dealership to me, and I knew I wanted to buy another Honda. Shafi guided me through purchasing a 2013 CR-V. He was really knowledgeable and friendly. In fact the first time I came in I was just browsing and I appreciated that he gave me space, but also sent me home with solid information. Then he kept up with me over the next two months but without any pressure, and then finally I came back and bought. He set me up with a great deal and I've been very happy with my purchase. I'll definitely recommend VIP and Shafi to anyone in the market!

New car purchase
5
Pilot on 09/21/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Shafi was great. He was honest and forth coming. I would recommend him to someone whose interested purchasing a car. The day of pick up the transaction was quick.