Tom Tepe Autocenter
While traveling yesterday (11/16/2016) from Aurora, IN to visit my mother in Greenfield, IN with a female friend, we came up over the railroad track in Milan; felt the minor bump; and started hearing the noise from under the car that told us there was definitely something wrong. We pulled into an empty parking lot and looked under the car to see a large black panel of hard plastic hanging from under the engine area. With flashers activated to alert other drivers of our verrrrrry slow progress, we made our way around the corner to Tom Tepe Auto Center. Ron came out immediately to find out if he could help. To make a long story short, my Dodge was put on the lift; the panel was reattached with a smile and a handshake in less than an hour -- AT NO CHARGE!! Deb & I could not believe it. I have been the victim in the past of excessive charges because I am an uneducated female when it comes to engines. That did NOT happen at Tom Tepe. I cannot say enough positive comments about those folks. Marvelous!!!
During the Sales process, Travis Uribe provided a comfortable environment for us to evaluate various models and the plant tour that emphasized complete customer satisfaction.
Every person at the dealership is very concerned about the customer. Cory answers all important questions about my "Pretty Buick" and even the trivial ones.
It was time to purchase a new pickup and shopped around at the 5 closest Chevy Dealerships to my house for the best deal. I found the best deal and the friendliest salesman at Tom Tepe and purchased my new truck. It was easy, fun, and they even gave me a better interest rate than any of the other dealers offered. Hands down the best experience I have ever had. I wouldn't hesistate to reccommend Tom Tepe to anyone shopping for a new Chevy.
Couldn't ask for better. Doug took the time to work with us and he got us the best deal possible. Dennis and the guys in service went the extra mile and the finance department arranged for the best possible interest rate.
I was looking for a Malibu 2012, low miles and it had to be white or black. I called dealership and fortunately Doug Burns answered the phone and I told him what I wanted. I don't always trust salesmen, but I felt very at ease talking with Doug. He was very professional, friendly and went out of his way to please me. He said he had nothing on the lot, but would find what I was looking for. He came up with 4 autos. He recommended the car he thought was the best deal, had low miles and was still under warranty. I bought the Malibu and we love it. I feel very fortunate to have this car dealership close to home.
Saw used car online I was searching for. Drove 75miles to test drive. Tried 2 cars, and finally bought my car. Staff was courteous and willing to work with me on price. Will definitely look there again.
Bought a 2010 Suburban from Doug, it was a very pleasant experience, and we will be back! We love it!
I visited the store to take a test drive. The sales team and management was extremely polite and not at all pushy. They were very knowledgeable and the dealership was clean and professional. I haven't purchased a car yet, but when I do...it will be from Tom Tepe!!!
Wanted a pickup truck, found one and after much dickering bought a new Chevy 1500. Was unsure because of price, but they looked up the pay-off online and we finally agreed and signed the papers. Next day they said the pay-off was over $1400 more that I would have to come up with. My wife told the guy that it was his fault and he got very belligerent and said it was all our fault. I had bought the truck I traded in from them, and a couple years earlier a new Buick Lucerne also. Needless to say, I will never return to that dealership, even to get the free oil change a new vehicle comes with.
