Scenic Chevrolet

The check engine light was on and needed to be serviced. I had already performed my own scan and come up with the issue. I dropped my car off and waited to hear back from them. After 24 hours of no communication, I called them, only to discover they had waited too long to order parts until the following week. I waited 4 more days, and still no call from them saying the car was fixed. I had to call to find out that the car was ready! Even Goodyear is far superior on communication than Scenic Chevrolet. I don't plan to go back.

My experience with the service department and the service provided has been terrible. They have been less-than-forthcoming about charges, broken promised repair completion dates and, worst of all, have made absolutely no effort to communicate. Don't bother calling the service department, you'll only get voice mail. Don't bother leaving a message, it will not be returned. Think twice before taking your vehicle in to them for service. Service manager, Benji Lycnch, will explain he is just "an 'ol country boy." Strangely enough, that is his excuse for not keeping his word and standing behind his work. For a small town dealership, you would think Scenic Chevrolet and its owner would be a bit more concerned about their reputation. Oh well, I live in that small town and I have a BIG mouth. The bottom line? The sales staff is OK , but do you really want to buy a car from a dealer with a substandard service department?

Got a good quote on a new Silverado but by the time the paper work was done I ended up paying more than list price. Paper work was thrown at me so fast you'd have to be a speed reader to see it

I needed to address a serious recall that could cause a fire in/outside the fuel tank due to faulty wiring but after 3 days of calling the direct number for service I always got voice mail! No one in service answers the phone also a secretary always answers the phone during the last call I asked why I always get VM and she said don't you want to leave a message? No I have a serious issue that needs attention ASAP I gave up and called Anderson and another dealer in GA both were very helpful and said they could get the service kit in 3 business days on the first call! I would not recommend this dealership unless you want to visit in person and I have ltitle faith they will do the work promptly if service is unreachable via phone! I will be going to Anderson were they answered my concerns on the first call a nd I could call to check on the status of the repair without talking to a machine and hope to get a prompt reply this is no way to run a dealership!

Our experience was made by Brian. Ask for him! Everything else was good but he was great! We wouldn't have purchased if it weren't for him. He made the deal go thru and now I have an awesome Nissan Xterra that I love. Brian will call when he says he will, he's not pushy, he's not dishonest. Anytime I asked a question that he didn't know, he was honest and said he didn't know but would find out. Thanks Brian! We will buy our next vehicle from Scenic from Brian as long as he keeps doing what he's doingAs far as the rest of the experience, we got the deal we wanted. Scenic worked with us on that. Everyone was friendly enough. The have a clean showroom, etc. But the "detailing" on my vehicle sucked. There was a large dent on the back door that they fixed. Did a perfect job on that. Truly flawless. Also gave us an incredible deal on new tires. Overall we are very happy with our purchase so far. Thanks so much to Brian and the guys that fixed the dent!!!The Owens

Several Problems:1) I was told that my new Silverado was ready for pick-up at 2pm. on 1/17/14 I arrived at 4 pm the truck was not ready at 5 pm I was told there was a problem the detail people had locked all the keys in the vehicle I had to give my password to ONstar in the presence of a Scenic employee, who was filling in for my sales person, finally the vehicle arrived at 5:30. 2) I was promised a full tank of gas there was less than 3/4 tank and no one was available at pickup to authorize a top off. 3) 143 miles had been driven on the vehicle since I had paid for it, ostensibly by the dealer to have a bed liner and brake controller installed in Anderson, SC.4) When they asked me to pay for aftermarket products installed neither the sales person, nor the cashier could provide invoices for either item (Bedliner & brake controller). I was forced to pay $739.14 for these and other undisclosed items in order to take the new vehicle as they now had possession of my trade in vehicle. As of today 1/23/14 I have still not been able to get documentation on a Scenic Chevrolet invoice to show what I paid them for.5) After driving home and getting out of the new vehicle it became evident the brake controller installed had jammed in the "On" position and the brake light had been on since I left the dealership 40 minuets earlier.6) I telephoned my sales person the next morning (1/18) to voice my complaints and he told me the vehicle should not have been delivered as it wasn't ready. He also had no explanation for the billing snafu. I requested he give me the number for the local Chevy Rep. He replied he could not without permission from his boss. He then said he would contact his vendor first thing Monday the 1/20 and get back to me about the brake controller.7) Today (1/23) I received an email telling me if I had any questions about the problem with the brake controller I could call line X of Anderson. It was immediately obvious Scenic had no intention to address the driving hazard posed by the sticking controller. 8) On Monday (1/20) at 5:15 I finally received a call from Mr. Smith, Mr. Jankowy"s supervisor, to "supposedly" address some of these problems. When asked if Mr. Jankowy had been related my requests he said he had but he got busy on Saturday and did not have any opportunity to call until late in the day Monday. He did offer if I drove from Fair Play to Walhalla he would top off the gas tank and he would get me the invoices I paid Scenic Chevrolet for.9) I received two invoices the afternoon of 1/21, which were from LineX Anderson, billing Scenic Chevrolet. I did not receive any itemized invoices from Scenic Chevrolet detailing the items aforementioned.10) As of today (1/23) I have not had use of a vehicle, capable of safely towing my 7000# capacity trailer, used for transporting a tractor and dozer used in my business.11) Today (1/23) I telephoned Scenic at approx. 9:30 am, to talk to Mr. smith concerning these issues. He did not answer his phone so I left a message to return my call. It is now 5:15 pm and again I received no phone call.Mike Denz Sr.

I recently went to Scenic Chevrolet to look at a used 2011 Chevrolet Silverado. I dealt with Lee who was very accommodating and a joy to talk to. I thought the price was a little on the high side. We were unable to negotiate a deal but it was a pleasant experience. I would recommend trying Scenic Chevrolet for a vehicle and ask to see Lee.

Dave Stephens took care of my tires wearing out before 10 thousand miles.Chevolet people would not help me. They gave me the run around.

This is not a review of Robert the service advisor. He seemed like a really nice guy and was only the bearer of bad news. I only spoke with him on the phone during the week that my truck was at Bobby Wood Chevrolet. I had to have it towed there because the transmission was non-functional. The transmission had been repaired by another Chevy dealer 8 months and 11,000 miles earlier. I was thinking it would be a warranty item (12 months, 12,000 miles on a certified repair), but because the original repair was done 400 miles away and a chevy warranty shouldn't matter just because it's another chevy dealer doing the repair, I had my 2007 Silverado with 95,300 miles towed to Bobby Wood. It sat there for a week while Chevrolet investigated my problem. I had to pay Bobby Wood Chevrolet a $93 service fee to repeat back to me exactly what I told them over the phone, which was reverse works, and forward works if you pull it down to 1 or 2. They wanted a $600 diagnostic fee which would be in addition to the repair cost, or a rebuild would be $2,900 plus the cost of the broken parts, or a remanufactured unit for $2,800. Chevrolet offered to pay for the repair if they determined it was somehow connected to the previous repair, minus the $600 diagnostic fee. There was no guarantee that Chevrolet would cover anything after I paid the $600, and not wanting to gamble $600 on the slim chance that Chevrolet would agree to help me, I decided not to invest any more time, money or effort at Bobby Wood. They could have helped a little I'm certain. They could have done something to make me want to come back, but they didn't seem interested in doing anything other than what Chevrolet offered. I was willing to meet them half way on the repair cost since it had less than 100,000 miles on the truck, and less than 12 months or 12,000 miles since the last transmission repair. As it turns out, I had it towed to a GMC dealer about 30 miles away, who fixed the transmission for $750, gave me a loaner car while the work was being done, and apologized for my inconvenience in dealing with this issue. Where do you think I'll shop the next time I'm looking for another automobile?

Great salesman and very friendly person was very helpful and was not pushy at all talked and let me know the price answered all questions and let me make the decision I wanted with out making me uncomfortable or nervous or pressured. The purchase was a great experience, love my new used ride. THANKS