Ogden Lincoln Of Westmont
They have the best selection of used C-Maxes I could find! Picked one out, paid a fair price, and drove away! Made the car ready quickly and paperwork was smooth. Don't be fooled by their older building - a new one is on the way!
The dealership service crew is awesome, the mechanics get you in and out, never a problem.Thanks,
Westmont Lincoln's service department is outstanding! I purchased my 2017 Lincoln MKZ back in August, and I have to say that their pick-up and drop off service is phenomenal! I had scheduled my first oil change, about a week ago but could not take the car in. The service department sent an Ogden employee to my office to pick up the car. Two hours later, my car was delivered back to me, serviced and fully cleaned and washed. Talk about red carpet service!
While waiting for service I talked to a salesman about buying a new/ used Lincoln. Gave mike all the info and I never heard back from him,that was one month agoIt would be interesting if any manger contacts mej Goles
This outdated showroom/office had hit or miss service and a very questionable and what I consider to be an unethical marketing practice for used vehicles. When I visited to check out a vehicle advertised as "Perfect", I found several significant issues with the exterior condition of the vehicle including a hole on the exterior of the vehicle, which the salesperson and the sales manager said they knew nothing about. When I started talking about the price of the vehicle, the Finance Manager claimed that the price already reflects the condition of the vehicle, so they are not really willing to negotiate very much. There are several issues with this: 1. They seem to be marketing less than perfect cars that need work as flawless vehicles, which is false advertising, perhaps just to generate foot traffic and maybe sell it to someone who hopefully doesn't notice the defects. 2. They are claiming not to know anything about the defects and downplay the significant defects as minor issues during negotiations, which indicates that someone is lying about not knowing about the defects.It seems I am not the only one who had a negative experience regarding a used vehicle transaction here. I will be posting pics of the actual ad and the pics of the actual damage that was on the vehicle soon so everyone can see for themselves. I will also be filing complaints with the pictures and their actual advertising as well.
9/7/16 For months I have been hearing commercials on WBBM Chicago featuring Pat Fitzgerald, Head Football Coach at Northwestern University, saying Ogden Lincoln of Westmont has a new Lincoln Continental for customers to see. After looking at the website and seeing there were about 30 that were "Dealer Ordered". I took that to mean they were in 'In Stock' and not cars that were pre-ordered by buyers.Shame on me for not doing more research. "Dealer Ordered" DOES NOT mean 'In Stock'. When we, my husband and me, got there with our car we hope to trade cleaned out and both sets of keys in hopes we might actually be driving home in a new car, we asked to see a new Continental. The first person we said that to said, "We would too.." They hoped to have one on-site by the end of the month. I questioned if I remembered the Fitzgerald commercial correctly.SHAME ON OGDEN LINCOLN OF WESTMONT. I heard the Fitzgerald commercial again today and it claimed the dealership has an actual car for customers to evaluate!Suffice it to say, I may still buy a Lincoln Continental but you can be sure I won't be buying it there! Several sales people looked at each other and said things like, "Do we have an ad runnnig?" I left there completely disillusioned and re-opened to door to purchasing a Benz.Too bad...I have been anticipating buying a new Continental for probably a year. I have owned two in the past and loved both.
We sent an email late afternoon and got an email back the same night from Jerry our salesperson. We setup a meeting for the next day. Within hours, we traded in our car and purchased a certified 2016 Hybrid MKZ. The process was efficient, streamlined. The team esp Jerry were all wonderful throughout the entire process. Again Jerry stands out - he was prepared, knowledgeable, professional and answered all of our questions. We are extremely pleased with our purchase.
The finance manger, Dan Salmon, said he would get a lower rate than my credit union and save me a lot of money. He not only did that but provided a warranty that was better and cheaper than my credit union . I think other opinions maybe credit related or a behavioral issue. Some people don't get a long with others when they won't agree with them. This is a solid dealership with a great staff.
I purchased a used Lincoln from these guys. They treated me with respect and gave me a fair price. I was more than a little surprised at the ease of the transaction and recommend this dealership without hesitation. Mike was my salesman and he was great.
TERRIBLE CUSTOMER SERVICE!!!!Bought used Cadillac CTS,salesman was nice but not knowledgable about the car. No demo or explanation of features he couldn't tell me if it was front or rear whee drive! Day after purchase I turned on the AC for first time, it made a VERY/horrible loud rattle noise. I brought it in and they told me it was a $58 part but would require about $1000 in labor. Sales manager said he could have it fixed for $800 (my personal mechanic laughed at how much they wanted to charge even with their "discount"). It should have been repaired before selling a car, or if I was given proper demo by salesman at time of purchase the problem would have been identified and they could have adjusted purchase price. Even Carmax will do a walk through and check all major systems at time of sale. His answer was to just not use it to avoid noise! DON'T USE IT ? HORRIBLE CUSTOMER service!! Walked away with the problem unfixed. Sales manager was unconcerned that I was unhappy and dissatisfied. Offered no consultation to make up for selling a vehicle with majorly distracting noise and malfunction in the heating/AC system. It seems to me they were aware of the problem before selling the car and didn't care if I was dissatisfied because I wasn't dropping 70K on a Navigator. DO NOT BUY A CAR FROM THEM ! I will do my best to warn everyone I can about this dealership...
