Lucky Motors of Villa Park


4.4
Overall Rating
Customer Service: 4.4 Buying Process: 4.3 Quality Of Repair: 4.7 Overall Facilities: 4.7


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Good experience with Lucky Motors
4.3
Dave on 09/08/2016
Customer Service: 4 Buying Process: 4 Overall Facilities: 5

I bought a 2012 Audi A5 and the experience was good. They were as fair as can be and we got the deal done. Thanks to Dean (Sales) & Chris (owner). Experience was good enough for me to bring my friend back the same day and buy a Jaguar. Says a lot

Never Returned
1
Junior on 08/24/2016
Customer Service: 1 Buying Process: 1

Was looking for a vehicle. Called and gave them all my info over the phone to begin process. Was never called back. Was never reacknowledged as to what was going on. Seems shady to go thru most of the process and nothing.

Terrible experience, worst salesperson ever
1.7
Conor on 08/08/2016
Customer Service: 1 Buying Process: 1 Overall Facilities: 3

My wife and I were shopping for cars and had a test drive with Mike. The entire experience was bizarre and I should have spoken up at the time but honestly my wife was humiliated and I was angry. We had been test driving Audis/ BMWs, and Maseratis that day but were toying with the idea of getting a Wrangler. So the day had been spent driving manual transmission sports cars, and it had been years and years since my wife had driven a manual Jeep. I did a test drive, and Mike gave no clear directions as to where to go, but became visibly annoyed when I didn't turn where he wanted me to. When my wife drove, he immediately began disparaging her driving and offering condescending instructions. When she spoke up and told him she'd been driving a manual for 21 years (she is better than I am) , his response was "well you can't tell." He continued the lack of directions and irritation when we didn't go where he wanted us to.It was the singularly most bizarre sales experience I have ever had. I don't know if he thought he was being funny, but it wasn't funny at all, it was sexist, hostile, and rude. My wife was so shaken by what had happened that she skipped the next test drive and then we immediately left. She said she wouldn't buy a car from him regardless of any offer he could make. We drove back to another dealership and bought a car an hour later. I wouldn't recommend going to this dealearship based on the other interactions I saw while there, and I certainly wouldn't recommend Mike as a sales person to anyone, ever.

2014 Z51 Stingray
5
Cornel V on 02/21/2016
Customer Service: 5 Buying Process: 5

I worked with Mike and Sam, but mostly Mike ! I saw the car on cars.com, negotiate the price, got financed, got the car shipped to AZ, all from pictures and inspection they did. I got the car, I enjoy it, it is super clean, looks and smells like new, just like the pictures from web site! I dealt over the Internet and phone! Great experience and process! Thank you Mike! When you come to AZ I'll buy you a bear! cornel v

Very Happy with Lucky Motors fo Villa PArk
5
Christopher on 10/19/2015
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Great sales and customer service. Great selection of cars also. Will be going back in the future for my next Corvette!

Incredible Service
5
Illiana on 10/06/2015
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

All associates were professional and accommodating. Thanks to Roy and Dan for getting me a Great deal!!! I am very satisfied with the service.

My maserati
5
Gregory on 09/12/2015
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Mike was a very good sales person who didn't pressure me to buy. Plus I like that your dealership is very open about any information on the cars.

great service
5
James on 09/06/2015
Buying Process: 5 Overall Facilities: 5

It was the best and fastest service I have ever received when buying a vehicle.everyone one was friendly and did a great job

Excellent service, and a Pro's Pro
5
Kenneth on 09/06/2015
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Your salesman Mr. Roy, took charge from the get go. He and your general manager handle the total experience. I will most definitely refer all friends, family and associates to your dealership.

Range Rover Heaven
5
Kenneth on 08/30/2015
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Mike S knows product, has GREAT customer service and made transactions seamless. Great asset to Lucky Motors in Villa Park. Allan is expert in the finances and the recorded session is a well thought out and most welcomed business process!