Long's Auto Place


3.9
Overall Rating
Customer Service: 3.8 Buying Process: 4.2 Quality Of Repair: 3.3 Overall Facilities: 3.8


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Great experience!
5
NickW on 04/26/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

I live down the street from Long's and needed a new car when the transmission went out on my Pontiac after 10 years of ownership. The sales guys were great and helped me find a nice new car within my budget without the typical pressure you get from a lot of the franchise dealerships. My only gripe is when I went to look for them online they weren't on cars.com. I had to go onto carsoup and their website to check out their cars for sale, neither of which was very pleasant to shop on. Other than that, great experience, A+ dealer!

Happy, Happy, Happy
4.5
Barb on 12/19/2014
Customer Service: 5 Buying Process: 5 Quality Of Repair: 4 Overall Facilities: 4

Thanks so much. I have had bad experience with a lot of car dealers in the past 30 years and you guys at Longs are great. I have been driving the car for 2 months now and love it. I sent in my best friend and she loves her Toyota. You guys did great......and thanks for the gift certificate. Lilly and I had a great dinner on you.

Great service
4.8
Jeff on 12/10/2014
Customer Service: 4 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

In a recent review I wrote how terriable longs was and service of my 2006 Expedtion after sitting down with Mr Long discussing all my problems they had had my issues resolved, I would highly recommend you to buy a vehicle from this dealer ship great customer service and great service department Thank You Mr Long,

Terrible customer service
1.2
Jeff on 06/07/2014
Customer Service: 1 Buying Process: 2 Quality Of Repair: 1 Overall Facilities: 1

This is the worse car lot I have ever bought a car from, they say they thrive on customer service I bought my vehicle from them had them look at my check engibpne light 3 times lied about putting a new part in, then wanted me to leave it with them for 2 days to look cover it but when I bought it thry said thry checked everything out and all was good since then 3 other parts have gone the extended warranty they said we should buy covers none of repairs and will cost 2500.0 to fix which I can't afford on disability worse auto dealer and liars I have had this vehicle 6 months snd not even 6,000 miles driven on it, I have emailed them 3 times and no response,,