Lincoln of Troy

Lijah the Service Advisor and Gabe Baron the Service Manager are a pleasure to work with and do their best to makey= you comfortable and help you either solve your concerns or just maintain your vehicle. This is the best dealership and I've been to MANY! They definitely have a customer for life, or for as long as I'm located in Michigan.

Just picked up my MKX and very pleased with the overall experience. The staff was very friendly during my numerous visits prior to making a decision and working with Mark Nikprelaj was extremely helpful. He was thorough in answering all questions and displayed a genuine interest in my total satisfaction ... I was very pleased with the entire experience.

Not all Lincoln dealerships are created equal. Bought my MKX in Phoenix, (Sanderson Lincoln) and had a 5 star experience. My first black label experience back in Macomb County, MI did not go very well. Wanted my home link set up, was told they had nobody to do it since he was promoted and they were busy. Took my number and said they would call me some time next MONTH. Called Lincoln of Troy and Cathy in the service department tried to help me but the home link on my garage door system really needs two people (a tech and myself) as things have to happen within a 30 second window of time. Within two days Michael a trainer arrived at my home and assisted with my Home Link. Additionally, he stayed and connected my phone and did a training session -- true Black Label service. These two individuals have solidified where my next Lincoln will be leased in less than three years. Elizabeth, the sales manager called me and discussed the dealerships commitment to a Black Label experience. Besides the service my MKX exceeds all expectations - still miss my 1998 air ride, Lincoln Continental.Ron L.

The customer service provided by Lincoln of Troy certainly lives up to the luxury brand experience. I couldnt be more excited about my new 2016 Lincoln MKX. From the receptionist to my sales associate (Doug Stolz) to the finance manager, their professionalism is unsurpassed. I have leased 4 vehicles from Lincoln of Troy since 2010; I wouldnt even consider shopping another dealer!

I called last weekend 4/8/16 because my car wouldn't start. It had been acting funny for 2 days and because when I would walk up to my car instead of it unlocking it would just try to lock or unlock constantly, so eventually the battery died. When I called at 4pm on a Friday they made me feel as if I was inconveniencing them. They did not want to bring me a loner car at all. I wasn't sure if jumping the car was going to fix the problem or not. They never asked what was best for me but tried to figure out what was best for the dealership. They huffed about having to stay past 6 if it took their road side longer to get out there than they said it would. Called me at 5:50 pm to make sure I was coming because they didn't want to stay if I wasn't even though I didn't have a choice since I didn't have a car if I didn't. Long story short I brought them my car instead of them coming to me because it was inconvenient for them to do so Friday or Saturday. They did everything in their power to make it as easy on them and never asked me what was best for me. Continuously told me about staffing shortages and why they couldn't do what was best for me. I 100% believe it starts from the top and works its way down and the Sales Manager, Gabe, lied to me, he said "my guy offered you a ride into the dealership." Which was a blatant lie! Apparently I was supposed to have empathy for them instead of them taking care of the car that I pay $480/ month for that has broken twice in the 1 year I have had it. To top all of this off when I get the car back it is doing the same thing it was before the battery died, I called at the beginning of the week and because I travel for work I wasn't able to set anything up. I called again on Friday 4/15/16 and was told I would get a call back within one hour and here it is Monday and I haven't heard.

I just got a Lincoln MKZ from Elie Malouf, Dealer located in Troy. The most pleasant experience. This salesman went above and beyond to get me exactly what I want within my budget. He did not shower me with any garbage like most sales people do. Made sure I got everything I wanted with a smile on his face. I highly recommend dealing with Elie when seeking a Lincoln vehicle. You will not leave unhappy. I really appreciate his patience, positive attitude and customer service. I called him many times with many questions and he was perfectly happy with it. I will continue to do business with him.

I have had excellent experience in the service department. When looking to trade in my lincoln mks, i received a very poor experience. Spoke to sales rep, who gave me a price. But wanted to offer 9000.00 for my 2011 mks w/50500 miles. Then he decide he would look at blue book value and say we will give you 12500.00. I told him i was offered 14400 at hyundai. He told me i should take it. I said thank you and left. My supervisor came on her lunch previously to buy a mkx an she said it was snowing and noone came out to greet her, but they looked out the window. One pasted her and said hi outside. I am in a customer service industry. I am truly disappoint. Went to Hyundai dealer total different experience. You lose a lincoln customer and a sale

Walked into the dealership, and was welcomed so kindly by everyone. Our salesperson, Elie Malouf was excellent- very kind and we were able to look at the two different models, MkX and MkC. Ended up getting the MkC and making a deal that day. He made the experience wonderful! Will be back to work with him for the next car!Sheila was also wonderful and very kind when we were signing the paperwork. The man who showed us the car was also great. I feel like everyone here is very nice and treats us well.

I bought a Lincoln MKX from Jerry at Lincoln of Troy. I could not have been treated nicer from the nice woman who greets you at the door all the way through the whole buying experience. Jerry was very knowledgeable and wanted to make sure I was very familiar with my new car. He was patient and spent the time helping me to understand how everything worked. He followed up with a phone call and even scheduled a second visit in case I had any questions. I would definitely recommend Lincoln of Troy.

Dan was exceptional. My service tech stayed late to get my car ready for an emergency trip to Florida.worked very hard to please me.