Groove Toyota


4.7
Overall Rating
Customer Service: 4.8 Buying Process: 4.7 Quality Of Repair: 4.6 Overall Facilities: 4.8


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Great experience
5
Amanda on 11/19/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

I was looking for a new truck and was very impressed with my experience. Sheldon was very knowledgeable with any questions I had. I would recommend him to any of my friends and family.

Buying a car from Macy Marsh
4.7
Catherine Dutcher on 11/18/2016
Customer Service: 5 Buying Process: 4 Overall Facilities: 5

After years of buying cars from individuals we had no idea of what buying from a dealer would be like, though we were sure aware of the stereotypes. None of them apply. Thank you Macy for a great experience

Macy at Groove Toyota
5
Tim Brown on 11/18/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

I've been in sales for 30 years so I think I recognize a quality salesperson and Macy fits the definition. Personable, knows his product and how to treat people. Started out looking for a new 4Runner but wasn't willing to pay the price so I ended up buying used. Macy was great to work with.

Worked with Macy to buy a 4Runner
4.8
Jeanie C on 11/17/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 4 Overall Facilities: 5

Macy went above and beyond helping me through this buying process. He was patient and more than helpful. He definitely kept my needs and wants a priority and met every one of them. Thank you, Macy, for being absolutely amazing and helping me get this awesome vehicle!

New 4Runner, working with Macy, great experience!
5
Ulibarri3 on 11/14/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

We had stopped by to test drive previously and had a less than good experience here but came to buy with the intention of working with someone else. When we saw Macy's smiling face pull up on the golf cart we knew he was the guy we wanted to work with. He was very friendly, knowledgeable, and worked so hard. Can't say enough great things about this guy. He's still taking care of us. Hands down- work with him.

Great Salesperson!
5
MegD on 11/13/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

This is the second time I have worked with Macy Marsh to buy a 4Runner. He is why I returned to Groove!

Sales person who responded was rude and lied
1
Tony on 10/21/2016
Customer Service: 1 Buying Process: 1 Quality Of Repair: 1 Overall Facilities: 1

Salesmen offered to work with me and asked me to send him my competing offer from a different dealer, once I did he said good luck getting them to honor that. Turns out, they did honor it at the competing dealership and I bought the truck. After that salesmen turned me down at Groove, the sales manager called and said he could have beat the deal. Too late, your sales staff are incompetent.

Car sales
5
Diana on 10/16/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Sheldon was so great and helpful! He even offered restaurants to us in the area. We enjoyed getting to know him and listen to his information.

Super experience
5
Butch on 09/17/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

I had a GREAT experience purchasing my 2015 Toyota Tundra today, 09/16/16. Both sales associates, Macy & Kindra when out of their way to make the whole process really special. I had a lot of questions and I'm sure they were tired of dealing with me, but I sure couldn't tell. Mark in the finance department also made me feel at home while filling out the countless pages of documents.Please thank all of them for me!!!!

The associate Macy!
4
Mr. Smith on 09/14/2016
Customer Service: 4 Buying Process: 3 Overall Facilities: 5

I'm very satisfied with the car I bought (Mercury Sable Premier) but the overwhelming reason why I bought it at this dealership goes to a associate named Macy. He picked me up, drove me around in the vehicle and was very down to earth. Funny, friendly, knowledgeable and willing to go the extra step; this is what I would look for from any person I'm buying a car from. He is definitely a cut above the rest! Manger material without a doubt.