Gray Chevrolet


4.6
Overall Rating
Customer Service: 4.5 Buying Process: 4.4 Quality Of Repair: 4.6 Overall Facilities: 4.8


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twice I went looking for a car at this dealership
0
Raffaelle Mungin on 10/10/2016

first time I asked for a truck and was told that they sold the last one, tried to sell me something else , the next time I went looking for a car I spent 45 min at this dealership and no one came over to even say hi or can I help you ! I went though the whole car ,front seat, rear seat under the hood in the trunk still no one came over to me at all !!!!! WOW So for the second time I will be taking my business else where!!!!!!

Bad Service Experience
3
Peter on 03/13/2016
Quality Of Repair: 1 Overall Facilities: 5

I usually have a good experience with Gray service department. On my last oil change/tire rotation visit, though, Brian did not reset the tire pressure monitoring system. Lucky for me I knew someone who could do it with the key fob. He also said my front brake pads were down to nothing and needed to be replaced. Rather than pay the $300, I bought the pads and did the job in my driveway. The front pads were not even halfway worn. Turns out it was the back pads that needed to be changed. So now not only did I spend money on front pads I did not need, I now have to spend more on back brake pads (and rotors at this point). On the plus side, Jim is always accommodating and friendly

Good Place to buy new truck
5
Jim Mowers on 02/26/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

RAMON Vaughan was very helpful in assisting us in getting our new vehicle very happy

Service
5
Donna Volpe on 12/30/2015
Customer Service: 5 Quality Of Repair: 5 Overall Facilities: 5

Professional and thorough. Had my regular oil change and transmission check.

Mr. jim
5
Santos Ortiz on 12/27/2015
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Very please with all the service Mr. Jim has take care all my needs I will see him in my next service thank all happy holidays

My Day at Gray Chevrolet!
5
Wendy John on 12/26/2015
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

The sales representative was excellent as she knew her product. I've already recommended my sister and co-worker who are actually looking for new vehicles!!! Thank you!

EXCELLENT SERVICE
5
James Forcella on 12/23/2015
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

THE SERVICE WAS EXCELLENT, THE STAFF WAS WELL INFORMED AND WERY EXCEPTIONAL.

great and courteous dealership
5
David Sanfelice on 12/19/2015
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

the entire staff went out of their way to help me with my purchase esp. the salesman mr. bob balmoos i know i'll be back when i purchase another car

Great Service
3.8
Sherin Sharaf on 12/18/2015
Customer Service: 4 Buying Process: 2 Quality Of Repair: 4 Overall Facilities: 5

Everything is great but prices and waiting time can be improved.

Great Dealership
5
Lois Knox on 12/18/2015
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Service department has always been courteous and helpful.