Ellas Auto Outlet, Inc


2.9
Overall Rating
Customer Service: 3.1 Buying Process: 2.8 Quality Of Repair: 2.2 Overall Facilities: 2.4


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Perfectly professional and very attentive to needs
5
Lodog on 10/03/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Completely responsive and courteous. Highly customer oriented and professional. Easily accessible and very knowledgeable. Great experience.

No tags
2.2
Allen on 09/21/2016
Customer Service: 3 Buying Process: 3 Quality Of Repair: 2 Overall Facilities: 1

Still waiting on license plates been almost a week over due running on expired 30 day tags hope the pay tickets to

Elles auto
4
Bill on 09/09/2016
Customer Service: 4

Seams to have nice auto's followed up with text but didn't buy anything

Good communication
5
The Dark Knight on 09/04/2016
Customer Service: 5

I was looking for a certain truck and cars.com showed they had it. I emailed and next day received a phone call as well as an email. I wanted to see pictures and was told they would come the next day. They did and from a personal account to make it more impressive. There was great communication, even though I did not buy anything.

But.....at least they were hones
3
Fitness Pro on 07/25/2016
Customer Service: 3

Pictured was a nice used TJ Sahara Jeep and was identified as such. When I called they wanted me to drive from VA shore to NJ stating it was a nice Jeep. Then called back to be honest with me and said that it needs at least $3000 worth of work.

Bad Customer Service!!!
1.2
KWLASH on 07/08/2016
Customer Service: 1 Buying Process: 1 Quality Of Repair: 1 Overall Facilities: 2

I bought a car on July 5th, on July 6th I went to get gas and the gas cap wasn't working, it was locked. I sat at the gas station for 6 hours in 96 degree heat trying to resolve the challenge. Ultimately I took the risk of driving the car home with no gas in the tank. After contacting Ellas to resolve the issues i was told the car was sold AS IS. The car is currently at auto repair shop. I haven't driven the car after paying thousands of dollars to purchase it.

Missing details
3
WesJaguar on 05/07/2016
Customer Service: 3

I was looking at a Jaguar XJS and I made an inquiry and was than informed that it was not running, would've been nice to know in the description

Excellent Car and Easy process
5
nvr4get911 on 04/09/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Al thank you, I really mean that we go way back and you gave me a EXCELLENT deal. I drove the car back about 200 miles and she performed perfectly. I so appreciate your honesty and the deal you gave me. The staff treated me very well. I pray for your continued success and kindness . I will be back for my 2013 CTS V coup, thank you AL. I appreciate you brother and, I don't throw that out there very much because that's the way you treated me. ....2007 MB E350...

Quick Responce
5
Wes on 04/03/2016
Customer Service: 5

Responded quickly however did not include that the car didn't run in the description

no communication
1
aura shopper on 04/01/2016
Customer Service: 1

Ellas Auto Outlet had an Acura TL on their web site. They ran a stock photo, stating the car was being repainted. I submitted my contact info. and they said they'd send me photos when it was back on their lot. I've received no photos and no communication from them (2+ weeks).