Eddy's Chevrolet Cadillac


3.8
Overall Rating
Customer Service: 3.9 Buying Process: 4.5 Quality Of Repair: 4.6 Overall Facilities: 4.6 Quality Of Work: 3.5 Friendliness: 3.7 Pricing: 3.8 Overall Experience: 3.2


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Warranty work
5
Mike on 11/19/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Overall Experience: 5

Eddy's had take care of everything. They scheduled around our busy week, check parts availability and provided a loaner car. Thank you Eddy's!

Disappointed
2.5
Bmac on 10/28/2016
Customer Service: 2 Buying Process: 3 Quality Of Repair: 2 Overall Facilities: 3

I brought my 2014 Cadillac SRX in for 5 items Eddy's owed me in the trade deal. All were to be completed in one visit with a loaner car. 3 of the 5 items were completed just 5. The two that were not were done: 1. Repaint the deep scratch on the rear hatch. 2. Full auto clean detail from the engine to the hatch. Interior and exterior. These 5 tasks were clearly spelled out and shown to the service advisor when I dropped off the vehicle. Also, The loaner car they gave me was filthy dirty with it being so bad I took immediately to a full service car wash. The driver's seat had a nasty beverage stain in it, The windows were so dirty I peronallly cleaned every one myself before my wife stepped into it. Not impressed to say the least. I don't feel like a valued customer given this treatment.

sales men
3.8
Cyndi k on 10/06/2016
Customer Service: 3 Quality Of Work: 5 Friendliness: 5 Pricing: 3 Overall Experience: 3

We told him what we wanted and for what we wanted it for and he searched until he found it. The other co workers who worked with him was a big help as well. Thank you to all for getting what we need for our jobs...

Great experience will definitely go back
5
Brandie long on 10/05/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Fast easy car buying experience my salesman Keith Gipson was awesome

Salesman
5
Agrace on 10/04/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I had a really good car salesman , Steve rothe made me feel comfortable ,helped me understand all the information I needed , showed me all around and really listened to my concerns . If I could give 20stars I would .

Convenient
5
Jack on 09/29/2016
Customer Service: 5

The site was a great way too look at multiple places. It also allowed me to get in contact with the dealership without having to look for any contact info. They were quick to reply. I would definitely use the site again.

Fantastic
5
2500HD on 09/28/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

The service department has been nothing less than excellent on the communication and work that has been done on my vehicle. From any recall to the piece of molding that came off.

Saeid is the man!
4.6
CoreyA25 on 09/17/2016
Customer Service: 5 Quality Of Work: 4 Friendliness: 5 Pricing: 4 Overall Experience: 5

Bought a 2016 Chevy Traverse. Was previously a loaner. Good experience. Found out car had some hail damage on it, so they fixed that, cleaned out some small stains inside the car (due to it being a loaner), and services the car for free. Gave us a good replacement vehicle while it was in the shop. Saeid, our sales rep, kept us in the loop the entire time and made sure everything got done. I seriously can't say enough good things about him. If you buy, I recommend buying from him.

Happy
5
Marsha Haney on 09/15/2016
Customer Service: 5 Quality Of Repair: 5 Overall Facilities: 5

I appreciate Chad and the team in that area. Anytime, I take my car in for service in the mornings or late evening, Chad is always pleasant, to work with.

Best customer service in Wichita!
4.4
Sherryjones on 09/12/2016
Customer Service: 5 Quality Of Work: 3 Friendliness: 5 Pricing: 4 Overall Experience: 5

Cory Trask has been my service rep for a number of years. I can't say enough positive things about Corey! It's never a pleasant experience Having your car serviced, but Corey makes the process as smooth as possible. He's respectful of my time and intuitively knows what I need. Corey is the most professional, best service rep I've ever dealt with!