Derek Motorcar Co.


4.7
Overall Rating
Customer Service: 4.8 Buying Process: 4.8 Quality Of Repair: 4.5 Overall Facilities: 4.6


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Excellent Customer Service with Quality Cars
5
JamesH on 09/15/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

I purchased my first auto from Derek Motors yesterday, but not my last. Enough said.

Absolutely the best , the best salesman ever
5
Tim b24jock on 07/25/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Bob Jr. Was so helpful. I had several questions about the car I was buying.He was patient with me and had all the answers. I live in California and Bob arranged for the transport of the car. Everything he said he would do, happened on time while keeping me notified. I will be doing other business with him for sure. Nice to meet someone like Bob, seems like the old days, very helpful, his word is just as he states it to be. Bob I appreciate everything you have done for me. You have made one of my dreams come true!Thank You so muchTim

Five cars and counting . . .
5
Loving My Convertible! on 06/18/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5

We just purchased our fifth car from Derek Motorcar and couldn't be happier. Bob always treats us right, the cars have been more than reliable and he works hard to find us the car we need . . . sporty, family vehicle, first car for a teen, etc. It's our first stop when searching for a new-to-us car and we'd recommend him to anyone looking for a great car at a great price.

Second Car
5
Sherman on 06/14/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

I like doing business with Bob at Derek Motorcar. I can relate to him, he isn't a 'fast talker'. He has a good attitude. I bought my second car from him today and I wont shop anywhere else.

Bob was great to deal with!
0
Rick Field on 04/27/2016

We came from 200 miles away with the intent of buying a particular vehicle if it lived up to the hype that Bob gave it over the phone In short... The vehicle was better than expected and Bob was a pleasure to deal with We will be back when we need another car Rick

They make you feel like a real friend
5
Ron on 11/15/2015
Customer Service: 5 Buying Process: 5

Great people. They even took time to show me around to look at their inventory even though I had already my vehicle. I would definitely go back.

Great customer service. Over and beyond helpful.
4.5
Mike and Cathryn Bell on 09/29/2015
Customer Service: 5 Buying Process: 5 Quality Of Repair: 4 Overall Facilities: 4

This is the second time that we have purchased a car from Bob. Have been very happy with the customer service and how helpful he has been in making the buying process easy. Bob also makes sure the cars look great when you drive them off the lot. We have referred others to him and will continue to do so. Best used car lot around and no pressure. If Bob doesn't have the car you want then tell him and he will do his best to find it for you. Awesome job Bob, keep up the good work. Thank you

beyond ordinary customer service
3
Dodge Dakota Fan on 07/13/2015
Customer Service: 3 Buying Process: 3

Answered all of my inquiries. However weren't much help beyond that.

FANTASTIC PEOPLE!, Great Car, Exactly as Described
5
Steve R. on 04/18/2015
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

I spoke with Bob multiple times and each time his honesty, sincerity and expertise was second to none. Buying a car site unseen can be uncomfortable. Bob made it easy, from taking the car to be inspected (and keeping it out of the rain) to getting all the paper work done before I drove there from Cincinnati, he made me feel like I was the most important customer in the world. They make you feel like family! Great job Derek Motorcar keep up the great work ... I will certainly look here first when i replace my daily driver next summer.

One of the few honest dealers out there.
4.7
Doug B on 04/15/2015
Customer Service: 5 Buying Process: 5 Overall Facilities: 4

I had been looking at buying a Z4 or a Crossfire for a few months now. I was leaning toward the Crossfire as I had always liked them but it was not practical for me to have one until recently. Most of the ones that I found searching car sites were high mileage or way over priced or both. I then came across one that Derek Motorcar had for sale. It was a low mileage with very few flaws and best of all reasonably priced. I emailed Bob Derek about the car. He emailed me back with more details. We worked out a deal and I drove the 230 miles from my house to his dealership in Fort Wayne with my trailer. When I got there he was detailing the car. We took it for a test drive. It was just as he described it. We went to my bank (which luckily had a branch office right down the street) I got him a cashiers check. We went back to his office and he finished up the paperwork while I loaded the car. We finished everything up and I left car and title in hand. I would highly recommend Derek Motorcar. Bob Derek is a very friendly and most importantly honest. They also have one of the lowest document fees of any dealer I have ever dealt with and a very nice selection of fine used autos and classics. I will definitely be sure to check Derek Motorcars inventory next time I'm looking for a vehicle.