Coughlin Kia


4.8
Overall Rating
Customer Service: 4.9 Buying Process: 4.9 Quality Of Repair: 5 Overall Facilities: 4.8 Quality Of Work: 4.7 Friendliness: 4.7 Pricing: 4.6 Overall Experience: 4.6


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mister
5
Roger Stollard on 11/17/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Buying a new car is an emotional experience which concludes with judging the sales person, the dealership, and yourself. Dealing with Jim Miller and Charlie Reece is like visiting old friends with, " We need to talk." premise or atmosphere. Jim has been in the business for a long time as I recall; and probably has sold to several generations of families through the years. He has the sage, country demeanor and will not pressure you in any way. He seems to understand your questions before you ask; experience I guess. If you want the small town, no pressure, we're here to help you make your decision, then this is the place to go. I'm confident your experience will be the same.

Purchase new Kia
5
Deb on 11/03/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Great experience. Good job Jim Miller & Financial officer. Explained things fully. I have driven my Kia 100+miles. Love it! Will check with Jim next time I'm car shopping.

Car buying a great experience once more!
5
Oscar on 10/18/2016
Customer Service: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Our trip to Coughlin Kia was great! Jim Miller is a real professional and a straight shooter. He gave us the information we needed without a high pressure sales pitch. We have purchased four cars from Jim and have been very satisfied with the service we received. I will recommend Jim and Coughlin Kia to all my friends.

NEW KIA
5
KiaSue on 10/10/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Felt like everyone was there to see that I received the best deal that worked for all of us. I like the idea they are so close to where I live.

Love my new Optima!
4.8
Dianne76 on 09/29/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 4 Overall Experience: 5

Jim Miller and the staff at Coughlin Newark made leasing my new car so easy! They could not be more helpful! I will definitely go back when I need another car.

Service on Kia Soul
5
Happy Customer on 09/23/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Couglin Newark consistently treats me well! I drive from Mount Vernon intentionally for service. The service is friendly, efficient, and spot on with my vehicle needs. They go the extra mile to ensure all the vehicle needs are met. Thank you for valuing your customers - something that seems to be rare these days! Keep up the great work!! Sincerely, Pamela Burson

Great experience and hassle free.
5
Larry on 09/18/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

New car buying experience with no pressure. Nice selection of vehicles to choose from in all price range. Sales crew listened to what I wanted and put no pressure on me to make a choice. Sales crew answered all my questions and went over all the features of the vehicle I was interested in.

Jeep Liberty
5
Lori Worline on 09/06/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Our sales representative, Jim, made buying our Jeep Liberty quick and simple. He took the time to answer our questions and was professional, friendly and patient. We finished with Jeremy in financing who was just as professional. It was a great experience and we will recommend and use Coughlin in the future.

New Kia Sportage
4.8
MWells on 08/27/2016
Customer Service: 5 Friendliness: 5 Pricing: 4 Overall Experience: 5

Stopped in to look at cars trying to decide what we wanted to get. Test drove a Sportage and talked with sales person, Jim Miller. He was helpful, not pushy and allowed us to make a decision by giving us the information that we needed. We are really happy with our new car and would work with Jim Miller again. We hadn't intended to purchase a car that night, but are really glad that we did.

Best buying car experience ever
5
Claudio on 08/17/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

If Jim (sales) and Jeremy (finance) represent Coughlin Kia Newark I would imagine they will be awarded dealer of the year. Seamless experience, everybody extremely professional but fun to chat with and brutal honest on answering my questions. In less than one hour I drove out on my new (to me) car.