Colonial Ford


4.9
Overall Rating
Customer Service: 4.9 Buying Process: 4.9 Quality Of Repair: 4.9 Overall Facilities: 4.8 Quality Of Work: 4.9 Friendliness: 5 Pricing: 4.8 Overall Experience: 4.9


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A good experience finding a good car
5
SonofCuchulainn2 on 11/30/2016
Overall Experience: 5

Bill O'Neill at Colonial Ford did a great job explaining the ins and outs of the cars I looked at with knowledge and candor. He is also a good guy to deal with. Shane Conroy helped my wife and me find a car loan with sympathy and grace. Both Bill and Shane were great to work with.

Professionals
5
Cap't R on 11/29/2016
Overall Experience: 5

John Colas & Associates are businesslike and professional, Communication and follow-up was excellent throughout. I am pleased with the purchase and recommend Colonial Ford without reservation.

bought a used 2015 ford explorer xlt
5
Thelma Cornell on 11/29/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I am so impressed with the professionalism of this dealership. George was my salesperson he was very knowledge answering all my questions. To be honest i was dreading buying a vehicle because my experience in the past has been that salesman are very pushy. Not at colnial ford. Both George Andruk and Dell Roderick were extremely helpful i strongly recommend this dealership for anyone who is looking for a hassle free experience

Dennis leoleis
5
LS on 11/28/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I had a great experience with Dennis Leoleis at Colonial Ford. He walked me through a all the points of buying a car, which for me is a daunting process. I really appreciate the extra miles (no pun intended) he went to make me comfortable!

Quick & Easy
5
Javi on 11/28/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

My wife and I dealt with Bill O'Neil and his manager Jason Lehner. They made it a pleasant experience for us and also made it a no brainer to purchase our new vehicle. Very knowledgeable and listened to what was important to us in a new car. I highly recommend this dealership to anyone interested in new car but specially the 2 gentlemen I dealt with Bill & Jason.Thank you,

Helpful and easy
5
Csofia1017 on 11/26/2016
Overall Experience: 5

Arthur was very helpful finding my husband a work van for his electrical business by using his own trade work experience. He knew exactly what would be needed in a van to make his job easier. Plus very friendly and made the whole buying a vehicle experience very enjoyable and less stressful. No pressure at all.

Amazing Process
5
corcorann on 11/25/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Amazing experience easy car purchase ever. I recommend this dealership to everyone. I actually enjoyed it start to driving away.and I will be back again.

I got exactly what I asked for and then some
5
Adam Brewster on 11/24/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

No BS! That's what I asked for when I walked through the door at Colonial Ford a few weeks ago. After over a month of research deciding on the right truck, checking prices, dealer inventory, etc. I finally decided I better go drive one to make sure...It just so happened the day before I received an email from Dwight Coblazo inviting me in to check out the F-150 I had inquired about on their website. He told me to ask for Winston Bennett, so I did. While I was waiting for Winston, I got hooked up with Art Guertin and he quickly went to work locating the vehicle for me and getting a plate on it.I chatted with Winston for a bit and told me I was in good hands with Art and he'd take care of me. Boy was he right, Art was the perfect match! See, while I asked for no BS, I'm kind of a PIA when it comes to getting all my questions answered and making sure I'm getting a good deal. Looking back, this was my very first brand new car buying experience and quite an education. Art took it all in stride and there was never any pressure. In fact I put a few $ down to hold the vehicle while I thought about it, couldn't make up my mind after 24 hours and they refunded my money no questions asked, no pressure. A week or so later after texting questions back and forth with Art (and checking several other dealerships who all fell way short of my Colonial experience), I finally decided to pull the trigger.I knew it was a great deal, the truck (thankfully) hadn't been sold, Art went above and beyond to make me comfortable and worked closely with Dell Roderick to get me into a buying program that worked for me and my budget...they really delivered!I sat down with Shane Conroy to finalize the paperwork, he did his job and went over all of the "extras" that come up at the end. He answered my questions honestly about what I might need and might not, I never once felt like I was being put over on. I trusted his experience and opinion.In fact in the end, I can say that about everyone at Colonial. I trusted them, their experience and I believed their answers when I asked the question "what would you do?" For my money, I couldn't ask for anything more in a buying experience.When the truck was ready Art called me and offered to deliver it if that was more convenient but I decided to go pick it up (for the full new car experience). Dwight, checked in to make sure my experience at the dealership was nothing short of excellent. I'm pretty sure I shook everyone's hand and thanked them at least twice.Art, went through the truck with me one last time to answer any questions, reviewed the technology with me and helped me Sync my phone. Last, with a warm smile and a firm handshake he sent me on my way with a full tank of gas and an appointment for my first oil change on the house. Truth be told, I haven't stopped smiling since then cruising around in my brand new F-150 XLTSo while I never got an BS from Colonial I realize I served up plenty. I'll be forever grateful and most definitely a repeat customer for their patience, honesty and graciousness with me.

Patience with me
5
Angelo G on 11/23/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

I worked with first Dwight Coblazo and he assured me that I would find my experience to be rewarding and that they would find the exact Transit I needed. I set the appointment and he introduced me to Mike Oneil who carefully listened to what I needed and did not try to push any other models my way. He got on his computer and found the exact car. He work with Dell and then I work with Shane in finance to make it quick and painless. I offer you anyone out there looking for a nice car to go to Colonial Ford. I doubted at first but now I am a believer.

no games no jokes straight shooters
5
Fellini on 11/23/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

they had the Explorer in stock I wanted I test drove it and they gave me the best deal immediately. No hassle no haggle I was in shock Domenic is an upfront straight shooter and so is this dealership.