Buyer Beware!

1

CD on 09/13/2016

Customer Service: 1 Overall Facilities: 1

I came across an ad on cars.com for a 2004 Honda Accord, I contacted the dealer and spoke with a woman named Janice. I explained to her I was an hour away and didn't want to waste my time driving out to look at the car if it didn't look like the pictures in person. I asked about the rust, she said it had some on the rear wheel well but it wasn't rotting through. She said the car was really clean especially for the year. So I decided it was worth the drive to take a look. When I got there within one glance at the car I could see it had SEVERE hail damage, I'm telling you this car has over 100 dents in it. And as for that rust it wasn't rotting through because there were pieces of metal gone from the rot. I told her I wasn't interested in a car with hail damage, I tell you no lie she acted like she didn't notice it, her response "what do you want for your low budget". I couldn't believe how disrespectful she was. She sells low quality vehicles!! I wouldn't take a car from her if it was free. I ended up getting a super clean vehicle under my "low budget" so don't think you have to buy something low quality because you have a small budget."

Great experience !!!!

5

Janet on 04/11/2016

Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Love the Buick I purchased!!!! Had a great car buying experience

Great car buying experience !!!!

4.8

Mary Amoroso on 03/24/2016

Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 4

Purchased a used car from Car Factory at 10589 Main Street in Clarence after Janice the owner called me after she saw my email from Cars.com . Pure perfectionism , I bought a great car in confidence and how found someone for all my future purchases !! I give Car Factory and A++++++++

Great experience

5

Barbra on 12/18/2015

Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

I was shopping for a used car and came across Car factory ! Janice took great care of me and I definetly recommend going to her

Great customer service !

5

Richard on 12/18/2015

Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Janice at Car Factory is great to deal with when in the market to buy a car! I'm a returning customer and would recommend her to everyone! Great cars and great experience

Very Helpful

5

Richard on 12/08/2015

Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Very helpful dealer and very good to deal with!!! Made my car buying experience easy

Great experience !

5

John hart on 12/07/2015

Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Very good dealers and great experience when purchasing my car!!! Janice was a great help Highly recommend !

2007 Chevy HHR

5

Ken P. on 12/07/2015

Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Stopped in on a hunch, got to talking and before long I bought it!! No pressure !! Janice is a very nice lady great experience and good coffee too!!!!!

Buy a car here. You will be happy

5

Joseph Genco on 12/05/2015

Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Jan was professional, courteous, fair and even took care of a a minor problem for us we did not expect. One of the most honest mechanics I know works on her cars exclusively. I highly recommend her

Great Customer Service !!!

5

Will worthy on 11/05/2015

Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Janice was very helpful when I was looking for a car!!!!!