BMW Portland


4.9
Overall Rating
Customer Service: 4.9 Buying Process: 4.8 Quality Of Repair: 4.8 Overall Facilities: 4.9 Quality Of Work: 4.9 Friendliness: 4.9 Pricing: 4.8 Overall Experience: 4.9


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genuis call
5
James Blankenship on 11/28/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Overall Experience: 5

Helped a lot .it showed me some of the tech features that were not on my 2007 M coupe.I enjoyed the one on one tutorial.

It only gets better.
5
Leonard Schafer on 11/27/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

First of all let me say I have never owned a BMW be for. Jamie helped me understand and then learn how things work. He showed great patience, let me make the errors then how to correct them. Thanks you Jamie for making my BMW experience even better.

Long wait, but a pleasant experience.
5
Bert Adams on 11/26/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Very good team effort by all at BMW Portland. I think Dana is a great employee. I will miss Lgan in the service department. Great guys, both of them!

Quick and easy
5
God-Follower on 11/25/2016
Customer Service: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Deal was arranged over email, just went in to sign. They shipped papers to the cosigner free of charge, and everything went very smoothly. A+!

Personal visit by eric
5
Ronda Reynolds on 11/23/2016
Friendliness: 5 Overall Experience: 5

How impressed I was he came to my work,found out I did not know everything,enjoyed his company and knowledge,so friendly and nice

World Class Experience
5
MW Smart on 11/22/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Eric is undoubtedly one of the most knowledgeable and dynamic BMW geniuses currently in the employ of a dealership in North America. Apart from providing easy to understand and straightforward instruction on otherwise complex vehicle functions, Eric took the time to make the genius visit on-site at my residence, which is a huge perk considering the dealership is not accessible to me during normal work hours. In addition to providing excellent customer service and concluding a memorable purchasing experience, Eric clearly takes immense pride in his work as a representative of BMW of Portland and BMW AG as a global brand. His dedication to a positive customer experience is obvious in his sincerity and notable breadth of knowledge. I am inclined to recommend friends and family alike to BMW of Portland just to be able to experience this level of customer service.

Very Nice Car Buying Experience
5
aharris23 on 11/19/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I was looking all over the state of Oregon for a Certified-Preowned BMW X5. I visited a number of dealerships, but Portland BMW had the one I really wanted. I dealt with salesman James Pierce, and I only have positive things to say about him. He was professional, yet very personable. He never pressured me for a second, he seemed as keenly interested in looking at the cars as I was. Negotiation was quick and hassle free, and communication was frequent and pleasant. Upon returning to finalize the purchase, the guys in financing quickly got me the best rate possible, and when signing the documents there was no hard sell to purchase warranties or add-ons. I've had the car for about a week now, and James has sent me at least 3 text messages, checking on me and the car. All in all, an excellent experience.

Buying a Car was a wonderful Experience
5
shellithompson on 11/19/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

BMW of Portland knows how to treat their clientele, from the time you step foot into the building they make you feel right at home and find out how they can help you. The people at BMW of Portland are friendly and know how to put the customers needs first. The LISTEN and that is always something that impresses me. We talked about what we wanted in our next vehicle and our sales person showed us precisely what we were looking for so we bought it.Thank you, Thank you, Thank you BMW of Portland.

BMW 5 Series
5
Michael McCaffrey on 11/14/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

The BMW of Portland Sales team took great care of me and the process was very efficient!

It was simple the best. Great service quick and professional
5
allen s harrison on 11/14/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Davie Sprigg and Andrew were absolutely amazing. They both make me feel very welcome and taken care of every time I am doing business there. They are simply the best and it was a pleasure to do business there.