Belmonte Auto Imports


3.9
Overall Rating
Customer Service: 4 Buying Process: 4 Quality Of Repair: 3 Overall Facilities: 4.7


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Good Service, Friendly Staff
4.7
Rell on 11/12/2013
Customer Service: 5 Buying Process: 5 Overall Facilities: 4

I purchased a used mini-van from Belmonte around June of this year. Overall it was a very good experience. I personally have never liked the car buying process, but I have to say that my experience with Belmonte was different from any other experience. They offered a fair price, was willing to negotiate, and was willing to be flexible with the down payment. Financing was simple and quick. I really appreciated that there wasn't any game playing, back and forth, hounding, or deception. Everyone was straight forward and transparent. The vehicle is in very good condition and runs like a new car. Also, when I visited the dealer a second time to pick up my tags, I mentioned to a guy there (who turned out to be the owner) that we were having problems with the DVD player after purchase. Even though we bought the vehicle as-is, he offered to have a third-party repair man come out to my house and fix it at their expense. It turns out the DVD player was fine but, I thought it was a nice gesture. I got great service from this dealer. I would definitely recommend and consider them for purchasing again.

Great experience
5
Matt Barnes on 07/19/2013
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

They were very helpful. The car is in great condition. It loan process was easy. Sandra, Vince, and Dan took great care of me. I would definitely recommend them to others

What a ripoff
0
Upset buyer on 06/05/2013

I tried to purchase a Mercedes from them and when I tried to get a loan for the car and turns out the car was already sold to someone else. I will never buy from them.

They Lied!
1
Serious Buyer on 07/10/2012
Customer Service: 1 Buying Process: 1 Quality Of Repair: 1

At first everything appeared to be just fine dealing with this dealership but soon everything turned out wrong. When we went to look at the vehicle the CD player/DVD was not working. They claimed they didn't know. That was the first red flag because they have a mechanic and the vehicles are suppose to be thoroughly inspected prior to selling. We gave them the benefit of the doubt. They said they were going to have the mechanic fix it then let us know when to come back to purchase it. Long story short, we were told to come back to purchase because it was fixed. We live an hour away and were also in another state on vacation but we wanted to get the vehicle as soon as possible so I agreed on picking up the vehicle on my way back from vacation after a long drive. After arriving to the dealership and being told that everything was fixed, I tried it out and the exact same thing was still broken! They wasted my time, gas, mileage, and energy driving there again for nothing. I told them I no longer wanted the vehicle. Two strikes and you are out. Buyer beware. Check everything out!

Buying Experience
5
Regal Eagle on 08/18/2011
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Best car buying experience in a long time! Vincent and Sandra made the whole process pain free! Will look to them for my next car...