Belle Meade Auto Brokers


4
Overall Rating
Customer Service: 4.1 Buying Process: 4.1 Quality Of Repair: 3 Overall Facilities: 3.8


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Exelent customer service
4.7
Mr. Shostak on 11/17/2014
Customer Service: 5 Buying Process: 5 Overall Facilities: 4

For a while I was looking for Lincoln MKT national wide and found the car at this dealer. The car was excellent, the price was great and salesperson Gary made this sale transaction very smooth starting with the accurate vehicle description, working out financing paperwork and finishing with quick deal closing. I am out of state buyer so I had initial hesitation flying to another state to buy the car, but overall experience exceeded my expectation. I would greatly recommend this dealer and you can trust Gary.

Be prepared
2
disappointed on 11/10/2014
Customer Service: 1 Buying Process: 3 Quality Of Repair: 1 Overall Facilities: 3

Be prepared to take the vehicle to your own mechanic if purchasing a car from this dealer; don't trust what their mechanic may have told them about the state of the vehicle. I know this is something that should be done, regardless of the situation. I had planned on taking the car for a pre-sale inspection; but when I arrived at the seller's dealership, I saw the repair shops sticker on the very car I was test driving. I knew than that I was not going to get an un-biased inspection from that particular repair shop. Because this dealership was recommended by a long-time friend, I decided to ask specific questions and see how I felt about his responses. That was a mistake. I quizzed the seller very hard about the state of this vehicle, specifically the brakes. He produced a receipt for me that showed his mechanic inspected the brakes for this vehicle. When I asked the seller about the results of this brake inspection, the seller informed me that his rule of thumb with his mechanic is to replace the brakes if there is less than 50% life left. Sadly, when I test drove the vehicle, I didn't notice anything unusual; and I went on good faith and the seller's comments and purchased the vehicle. After my purchase, and I know I should have done this pre-sale, I took the Jetta to a reputable European repair shop, and they informed me that the brakes were at 2mm and the rotors were warped. In summary, the car is a good car; and i'm happy I purchased it. What I don't appreciate is being hung up on during the middle of a phone conversation while I'm trying to explain myself. I thought that was very unprofessional and childish. Before I could even begin to explain myself, this seller immediately took a defensive attitude and would not let me talk through the situation. During this conversation, the seller even apologized for not catching the fact that the rotors were warped and the brake life was well below 50%. I'm not happy that I was told the car had at least 50% of brake life left. I'm not happy that the seller and/or the seller's mechanic did not notice or report that the rotors were warped and there was only 2mm of brake life left. I'm not happy that I was hung up on during a phone call, in where I believe I was speaking reasonably, and in a reasonable tone. I'm also disappointed in myself for not adhering to the age old adage of never trusting a used car dealer. I tried; but it didn't work out for me. Be Aware... if you trust, you should verify

Buying process
4
Toyota Camry 2004 on 09/05/2014
Customer Service: 4 Buying Process: 4

Thank you so much. I am not trying to service my car rather am trying to buy from a friend in Nashville. Am in Nigeria and a civil servant. I am searching for a car I will be able to buy and pay all the necessary fees to bring it down here in Nigeria. As for your service its one in a million. Thank you for such a wonderful follow -up. Yours Sincerely. Kelechi

Found my dream Corvette here.......
5
Bookem...DanO' on 10/19/2013
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

I have been looking for a reasonably priced clean C5 Corvette for at least six months now. Most of the dealers wanted way more than they were valued at in the NADA guidelines online. I wanted a black,six speed manual and found one at this dealership that really caught my eye. The salesman,Jimmy Sisk was really helpful & courteous & let me take it for a test drive. I was so happy with it and thought it was a fair price & told him that I would be back the next day to buy it if they serviced the AC with freon . They cleaned and detailed it and I drove it home the next day. This FUN toy is just one of many classic cars that this Gearhead's Heaven has in stock !! I Highly recommend this dealership to anyone who really appreciates a reputable dealership with FAIR prices !!

Unable to make deal
2.3
Car buyer on 11/15/2012
Customer Service: 3 Buying Process: 1 Overall Facilities: 3

I contacted Vince concerning a car he was super nice on the phone and provided no hassle showing of the car. Prior to leaving we nogociated trade-in and sale price. When conacting him the next day concerning financing he informed me that he had miss quotedthe sell price and that the vehicle would cost more than advertised on their website.

A very positive car buying experience!
5
Davis on 09/02/2012
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

Vince was great. He brought the vehicles out to me. A no haggle, no hassle experience.

Used that feels like new.
5
Commuter on 04/12/2012
Customer Service: 5 Buying Process: 5

Perfectly detailed quality used cars. More than fair prices. Perfect buying transaction.

Buying made easy
4.3
Doc71 on 12/31/2011
Customer Service: 5 Buying Process: 5 Overall Facilities: 3

I found a car advertised on cars.com I went to the broker(hard to find building) and found many more high quality vehicles. Shopping was easy with no pressure to buy. Broker was knowlegable and practical. I bought a different car from the one I inquired about. He arranged financing and actually got me a lower interest rate than he originally quoted. I would definitely buy from them again and have already recommended them to friends.