4 Wheels of Fox Lake


4.8
Overall Rating
Customer Service: 4.9 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 4.8 Quality Of Work: 4.7 Friendliness: 4.7 Pricing: 4.3 Overall Experience: 5


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Spectacular service, felt like I was at home.
5
Nelso Lazcano Meraz on 11/16/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Nick was beyond helpful, most dealerships would have given up on finding a lender. Nick did everything he could and was on a mission to find me the best of the best. I purchased a 2008 ford explorer and am very pleased with it. Second I walked in he said he has the perfect vehicle for me, I was originally looking at something higher in price, but he said he was 100% positive that I'd love the recommendation he has given me. What do you know I went with it, the quality and condition it was in well exceeded my expectations.

Dodge journey
4.7
Melinda walker on 11/12/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 4

I recently purchased a car through four wheels of Fox Lake I was in desperate need of a vehicle and I found they went out of their way to help me through the loan process of getting the car quickly and efficiently I love driving my new car and could not be happier with my experience!

Nice experience
4.7
Art on 10/25/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 4

Everything was up front and straight forward. Knowledgeable and pleasant staff.

Excellent car buying experience
4.8
Ever on 10/05/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 4

Quick and easy dealing ...no midle sellers .You actually speak with owner directly (Thank you GINO).Excellent spent time on customer service.Dealed on some stuff and got it done quick.

Excellent Service
5
Allison on 08/16/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Bought my first car from here, and I am completely satisfied. Excellent customer service. Will definitely be going back for our next purchase.

Outstanding dealership
5
Christopher on 08/16/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

My wife and I both have poor credit, but we're in need of a reliable car. We went in to 4 Wheels and sat down with Rick and explained what we wanted and our situation. Rick went out of his way to make us feel comfortable and put us in a car that we wanted and that was practical!! Everyone there was thoughtful and kind. We got better service there than some big dealership. We want to thank everyone there for everything,

Outstanding experience from beginning to end
5
JM on 08/07/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Rick, Nick and everyone else were simply incredible and made this the most comfortable and enjoyable car buying experience I have ever been apart of. The vehicle was spotless both inside and out and ready for us to test-drive and ultimately take home. Without a doubt, I highly recommend 4 Wheels of Fox Lake and their entire team. Check these guys out!

Great Buying Experience
5
HarleyMike on 07/31/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

My wife and I were were looking to buy a used pickup truck. We saw one in the lot at 4 Wheels and stopped to take a look. Rick Neubauer helped us and after some negotiations, we were driving a beautiful 2008 Ram 1500 quad cab home. Afterwards, I was in my driveway looking at the back bumper (someone had glued part of the plastic top on the bumper and it was coming off)when Nick from 4 Wheels pulled up. He saw the truck and me and thought I might have gotten into an accident already. I showed him the bumped and he said they would order a new part (free of charge) and call me when they have it so they can install it.Now THAT is service!!!

OUTSTANDING CAR LOT AND REPRESENTATIVES!!!
5
Brian Parker on 07/06/2016
Customer Service: 5 Buying Process: 5 Overall Facilities: 5

THIS CAR LOT AND IT'S REPRESENTATIVES ARE AMAZING!!!I was referred to this location by a local mechanic. I went here due to a rough situation with a vehicle that I had purchased. I privately purchased a horrible car that would not be purchased from any dealer other than 4 Wheels of Fox Lake. I don't think 4 Wheels even wanted to purchase my vehicle from me, but I told my representative (Nick) the situation that I was in, and he was more than happy to help in any way that he could. He was very understanding that some people make mistakes when purchasing vehicles, so he bought my horrid car from me at a price that I would have never imagined it would go for, and sold me a used Toyota Corolla that was like new, and for cheaper than I believed to be a fair price.Before I purchased the Corolla, he encouraged me to test drive it to a local mechanic who did a full 40 point inspection, to include the entire under carriage, interior inspection, electrical circuits, and more for free, and I was able to watch him do the inspection to make sure he wasn't scamming me. The Corolla was in pristine condition with the exception of a few minor less than $20 fixes. Upon return to 4 Wheels, I informed Nick of the minor repairs needed and he said he would take care of all of them for me at no cost. I was still unsure about whether or not I wanted to go through with it. He told me to take my time and that there was no rush. I let him know I was going to go think more about it over dinner, and he told me to take the Corolla with me. There is no doubt in my mind that he would let me test drive it for as long as i wanted (within reason) before making the purchase.To summarize, he purchased my awefule car that I owned at a more than acceptable price. He sold me a Toyota Corolla that is in phenomenal condition at a price that was more than fair. He even threw in a warranty at no cost, that at any other dealer, would have probably been over $1,000....that's how confident they are in their cars.I HIGHLY RECOMMEND THIS LOCATION FOR ANYBODY LOOKING TO PURCHASE A USED CAR!!!Pro's:-Staff is extremely friendly, flexible, and has a great quality that I wish every car dealer would have, which is a "no pressure" type of quality, where they don't try to force you into a vehicle, but instead let you make your own decisions and give you some friendly advice and pointers along the way.-They will probably purchase any vehicle from you, regardless of condition, at a price that anybody would love.-They will sell you a car without forcing you into making the purchase at an incredible price.-They will let you test drive to wherever you want, for as long as you want (within reason) in order to help you make your decision.-They have a VERY good selection of used vehicles to purchase.Con's:ABSOLUTELY NOTHING!!! I was in a stressful situation financially and with a junk car, and they made this entire process easy and worry free.GO TO 4 WHEELS OF FOX LAKE FOR YOUR NEXT USED VEHICLE PURCHASE!!!Thanks to you Nick and the entire staff!!!

GREAT! Place to buy a car!!!
5
Randy on 05/28/2016
Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

Rick made buying our SUV very easy! Gave us a great deal! Would recommend buying your next used car there!